Refund and Returns Policy

1. General Policy

At Futurespots we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or otherwise used are not eligible for return.

2.3. Non‑returnable Items

The following categories are excluded from returns unless they arrive damaged or defective:

• Personalized or custom‑made products
• Digital downloads and software licenses
• Health, personal care, or intimate items

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the product back to us. Returns sent without an RMA may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is a result of our error.

4.3. Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the return.

5. Defective or Damaged Items

If you receive a defective or damaged product, notify us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon delivery and report any issues promptly.
• Follow the return instructions and include the RMA number on the package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: FutureSpots Store, 123 Commerce Blvd, Suite 200, Austin, TX 78701, USA